Shipping policy
At CarpetVilla, we take pride in delivering your premium handmade carpets safely and on time. Please read our shipping policy carefully to understand how we process and deliver your orders.
1. Shipping Coverage
- We offer Delivery PAN India 🇮🇳 to all serviceable pin codes
- We also provide International Shipping to selected countries (charges and timelines may vary)
2. Order Processing Time
- Orders are processed within 1–3 business days after confirmation
- Since our products are handmade, slight preparation time may be required
- Orders placed on weekends or public holidays will be processed on the next working day
3. Delivery Timelines
Domestic Orders (Within India)
- Delivery typically takes 8–15 business days after order placement
International Orders (Outside India)
- Delivery typically takes 15–20 business days after order placement
- Delivery time may vary depending on destination and customs clearance
4. Shipping Charges
- We offer Free Shipping across India 🇮🇳
- International shipping charges are calculated at checkout based on location and order size
5. Order Tracking
- Once your order is shipped, you will receive a tracking ID via SMS or email
- You can track your order through the courier service
6. Delays & Exceptions
In some cases, delivery may be delayed due to:
- Courier partner issues
- Weather conditions
- Customs clearance (for international orders)
- Unforeseen circumstances
We appreciate your patience in such situations.
7. Incorrect Address
- Please ensure that your shipping details are accurate
- CarpetVilla will not be responsible for delays or failed deliveries due to incorrect information
8. Damaged or Open Packages
If your package appears damaged or tampered with at the time of delivery:
- Do not accept the package
- Contact us immediately with photo or video proof
9. Contact for Shipping Queries
For any shipping-related questions, feel free to contact us:
📞 Call / WhatsApp: +91 9118129977
📧 Email: support@carpetvilla.in